“Right from the beginning it was apparent that Litle is a merchant advocate, focused on putting our needs and the needs of our customers first. Litle’s approach to payment processing goes beyond traditional strategies, looking deep into an organization business practices to find ways to help improve operational efficiencies. For Ancestry.com, Litle has been able to help the Company understand how to control Interchange better and how to improve the customer’s payment processing experience, all of which equates to significant cost-savings,” said Jenn Munson.
“Litle’s willingness to support new products and services by bringing them to market so quickly is nothing short of remarkable,” said Tim Engle, SVP of Strategic Initiatives, Jewelry Television. “Litle & Co. seamlessly fulfilled our request to bring Bill Me Later and the Private Label JTV Preferred Account to market early in the 2008 holiday season, which significantly contributed to 4th quarter revenue. By helping us expand our payment options, Litle & Co. enabled us to bring additional value to our customers and increase revenue.”
"If I was to choose one word to describe Litle & Co. it would be ‘partnership’— that’s the most important thing to us as a business. We’re a virtual corporation and we expect a partnership from all of our vendors that we work with. Litle comes up with new ways to help us, they listen to us and they take action. That’s the dividing line when determining which vendor we choose. The reporting helps us with our visibility so we don’t have to do a lot of manual labor in order to get the information we need when we need it. Litle’s reporting capabilities reduce the effort required to obtain important information to run our business.”
Litle & Co. stands out from many perspectives. Its people are experienced direct marketers—real merchants. Their payments platform has been built, from day one, with logic and technology that considers the needs of direct marketers first, which to date we have directly correlated to a 3% increase in authorization rates.”
“Our relationship with Litle & Co. is definitely in the spirit of partnership, of advocacy. We became aware fairly early on that Litle would take a much more proactive view on what kind of business we are and think about our particular business requirements and what solutions would, or would not, work best for us. Our dedicated Litle customer service team and the annual business reviews have also been very beneficial to our business.” ~David Seekings, CFO, 4imprint
