Merchant Services and Support

Differentiated Service Delivers:

The Litle & Co. Merchant Services Group

Most merchants would be happy with simple, effective customer service. Answer the phone. Answer my question. Have the know-how, attitude, and energy to help me. But all too often, even the basics are hard to come by.  At Litle & Co., we know that great customer service isn’t simply waiting for the phone to ring.  We also know that being great at the basics is not enough to help you grow your business. That’s why our merchant services representative-to-customer ratio is among the best in the business. It’s why we developed analytic-based reporting systems that proactively monitor, measure, and fine-tune your processing. And it’s why we review every client’s business needs and conduct written processing reviews annually.

We’re constantly finding ways to give each client an edge that makes a difference in their business. You don’t have to ask. We just do it.

Make the Most of Our Technology

Unlike other processors who still use hardware and software designed in the 1980s, our payment processing engine combines state-of-the-art hardware and software tools with custom-built applications that were architected and engineered in the 21st century. But superior technology by itself isn’t enough. To achieve your full potential as a merchant, you also need expert advice, support, and guidance. That’s where our proactive, consultative Merchant Services Group steps in, continuously watching your business as closely as you do, helping you to achieve all of the following.

Manage Chargebacks

Most direct merchants dread chargebacks; but few know how to avoid them. Our chargeback monitoring systems automatically track both the absolute number of chargebacks by division and/or product lines as well as the percentage of chargebacks incurred by unique reason code. By carefully tracking and analyzing your chargeback data we will identify ways to lower your chargeback rates.

Improve Authorization Rates

It’s pretty simple: declined authorizations equal lost sales. Our Merchant Services Group will help you minimize the impact of declined authorizations. We’ll analyze your business environment and help you design and implement the right authorization strategy, maximizing your revenue lift and minimizing your cost. How do we do it? The key is understanding all of the tools that are available and selecting the best methods and benchmarks for your business. Then we’ll watch authorization trends as they occur, across your entire business as well as in individual divisions, product lines, or marketing campaigns, and use that data to fine-tune your strategy.

Minimize Interchange Costs

With every credit card transaction, you should ask yourself: “Did I get the right rate, or did I pay too much?”  Our payments engine has built-in functionality that automatically monitors, benchmarks, and minimizes interchange costs. But that’s not enough. Interchange rates also depend on the business rules you employ around processing, such as your Merchant Classification Code and the timing of your authorizations and deposits. Our Merchant Services Group will help you establish the optimal set of business rules to minimize your interchange costs.

Optimize Operational Performance

Payment processing can cost you more than just the fees that appear on your monthly statements. If your finance group spends excessive time reconciling deposits or chasing chargebacks; if your IT group is constantly battling with down-time and error rates; or if your operations group has to constantly hand-hold applications or re-send data, then you’re paying the ‘Hidden Costs of Payment Processing’. That’s why every aspect of our service is built to save you time and money. From clear and concise reporting to automated transaction handling to streamlined data transmission over the internet—our Merchant Services Group will show you how.

Merchant Services at Litle & Co. means proactively solving merchants’ problems so you can focus on building your business.