Litle & Co. Wins eCommerce Customer Service Honors at 2010 Stevie Awards

LOWELL, Mass., March 3, 2010 – Litle & Co. won a Stevie® Award for e-Commerce Customer Service at the 4th annual Stevie Awards for Sales & Customer Service presented in Miami Beach, Florida last week. Litle & Co.’s selection was, in part, determined by demonstrating the success of its payments reporting & analytics platform in helping customers analyze their own customer data to engage with customers, and third-party partners, to uncover new ways to improve operational efficiencies and maximize customer lifetime value through payments.

More than 500 entries from organizations of all sizes and in virtually every industry were submitted to this year’s competition. The awards are presented by the Stevie Awards, which organizes several of the world's leading business awards shows including the prestigious American Business Awards.

“It is an honor to receive a Stevie Award in recognition of our Merchant Services Group’s commitment to driving client success through service,” said Bob Botelle, Chief Customer Officer and Executive Vice President, Merchant Services at Litle & Co. “We strive to provide value above and beyond what businesses consider typical in customer service, reviewing on a regular basis our customers’ businesses practices to streamline their operations, minimize the cost of payments acceptance and grow revenue.”

Litle & Co. said the Stevie Award will embark on a cross-country tour among its clients to thank them and to encourage their continued demand for excellence in customer service in the competitive world of payments.

“This year’s honorees demonstrate that even in challenging economic times, it’s possible for organizations to continue to shine in sales and customer service, the two most important functions in business: acquiring and keeping customers,” said Michael Gallagher, president of the Stevie Awards.

Details about the Stevie Awards for Sales & Customer Service and the list of honorees in all categories are available at www.stevieawards.com/sales.

Media Contacts
John Stevens, Litle & Co., 978 275 6620, ‎.(JavaScript must be enabled to view this email address), @JohnBStevens (Twitter)