Multi Channel Merchants

Most payment processors “specialize” in point-of-sale retail and dabble with an internet gateway for card-not-present (CNP) transactions. Some others may say they can do it all until you find out that you’re on three different platforms with three different settlement and reporting systems. At Litle & Co. we know that processing matters. We specialize in CNP, the most demanding of payment processing environments. Meeting the payment processing needs of multichannel retailers is part of our DNA. In fact, Litle built its first payment processing engine to meet the needs of catalogers and other direct response marketers ― the first card-not-present merchants who were overlooked, overcharged, undervalued and undeserved by conventional payment processing methodologies.

As these communities have matured, often diversifying into virtual as well as brick-and-mortar spaces, they increasingly required a holistic approach to payment processing, one that supported multiple delivery channels while fostering transactional continuity and operational consistency. In other words, no matter what the “face” of the merchant was to consumers ― in malls, online, direct mail or using social networking ― its back-office payments architecture enabled a positive customer experience augmented by an easy-to-use web-based payments interface.

As the multichannel world continues to evolve, Litle’s alignment of services has kept pace. As suggested by this recent eCommerce News blog posting “10 Ecommerce Trends for 2011 All Merchants Must Know”  mobile and social commerce, as well as “group buying” will run further fault lines along the multichannel retailer channel.

Prominent among these is the integration between online and offline commerce where consumers will ping an ecommerce site for research, narrowing down their choices of products, and then drive to the store to touch the product for themselves before buying it. This blurring of lines has the potential to further complicate not only how multichannel retailers go to market, but also how resilient their payments platforms must be to support the business and delivery needs of both channels.

So whether your sales are over the web, the phone, traditional mail or in-store, ultimately, processing does matter.

We understand the efficiencies of integrated reporting, timely and consistent settlement and having outstanding turnaround time on your authorizations. We also understand that in the CNP environment that these transactions need some extra tender loving care so we specialize in:

Recurring Billing Excellence.   Online services businesses need smooth, seamless recurring billing. Litle & Co.’s payment management engines include some of the most advanced recurring billing logic available today.  We’ll give you the best tools available including Account Updater and Recycling Logic that helps you minimize billing interruptions which create additional customer service demands.

Interchange Management. We do not use interchange as a profit center. Some processors do. There is no incentive for us to qualify your transactions at anything other than the best rates and we always pass through the exact interchange rate for which the transaction qualified.

Dynamic Reporting.  Reconcile quickly. Investigate deeply.  All the intelligence you need—in a format that makes life easy for you.  Benchmarking and analysis that helps you understand how your processing performs.  Rich analytics that can tell you which forms of payment are working best for you.

Affluence Indicators. An ability to analyze the buying habits of affluent cardholders within your base, consumers who are more likely to have the buying power and the willingness to spend.

Prepaid Indicators. For consumers signing up for recurring or installment billing, incents customers to use their available funds all at once, spending more of their prepaid funds with you.

Value-Adding Solutions and Services.  You are focused on converting traffic into paying subscribers.  We are focused on supporting your conversion rates with tools such as real-time transaction processing and the right selection of alternative payments. Our Merchant Services Group lives your business and proactively recommends real-time process improvements based on analysis of your payment processing performance.  They’ll suggest changes to your website that might facilitate more conversions. They’ll even help you determine which payment options are best for you and your customers.

We do all of this with competitive fees and a reputation for “truth in pricing”. We understand that within the unique environment of CNP transactions we can not only mitigate risk, but also provide you with integrated payment solutions that support both your onsite as well as virtual presence.

Take The Next Step

For more information on payment processing solutions for multichannel retailers call 978-275-6500 or contact .(JavaScript must be enabled to view this email address).