It was a pleasure to see Litle win an award for “Best Chargeback Management Program” at the recent CNP Expo held in Orlando, Fla. More than ever, merchants need strategies and tools to predict and prevent chargebacks and this award was a good indicator of that.  We are finding our Fraud Chargeback Prevention Service (FCPS) is the right product at the right time.  Why is this the right time?  According to an analysis of Litle merchant chargeback data, 2/.... Read More

Vantiv and Mercator Advisory Group recently collaborated to produce: Top 10 payment trends to watch in 2013.  We had the opportunity to talk with Lorena Harris, Vice President of Corporate Marketing, Vantiv, who headed the research.  In a series of blog posts, Lorena will answer some of our questions on what brands and retailers need to be aware of when it comes to payments in the evolving multichannel landscape. Previously, we discussed the proliferation of mobile payme.... Read More

Vantiv and Mercator Advisory Group recently collaborated to produce: Top 10 payment trends to watch in 2013.  We had the opportunity to talk with Lorena Harris, Vice President of Corporate Marketing, Vantiv, who headed the research.  In a series of blog posts, Lorena will answer some of our questions on what brands and retailers need to be aware of when it comes to payments in the evolving multichannel landscape. Previously, we discussed mobile payments and the emergence.... Read More

Vantiv and Mercator Advisory Group recently collaborated to produce: Top 10 payment trends to watch in 2013.  We had the opportunity to talk with Lorena Harris, Vice President of Corporate Marketing, Vantiv, who headed the research.  In a series of blog posts, Lorena will answer some of our questions on what brands and retailers need to be aware of when it comes to payments in the evolving multichannel landscape. Q: What’s the role of the tablet in omni-commerce? D.... Read More

At last week’s CNP Expo Karen Coffey and I had the great pleasure of presenting payment processing basic training. Our goal was simple: give conference attendees the opportunity to get level set on the top 10 topics that face card-not-present merchants.  The need for such a presentation – (a 3 hour session, plus we hung around for another hour answering everyone’s questions) was evidenced by the nearly 200 people who attended. I want to thank all those who atte.... Read More

Of all the business advice I’ve heard in my life, this is one of my favorites: “You can’t watch everybody. And when you can’t watch everybody, watch out.”* It makes me think about all of the business decisions we make compensating for the fact that we cannot, indeed, watch everybody. In the payments world, the power of close observation is most important when it comes to protecting your customers’ data. The mere thought of a data breach is enoug.... Read More

There is nothing more valuable than the opportunity to gather with like-minded peers to discuss the evolving payments landscape, industry best practices, and the latest innovations.  That’s why every year we host our merchants in Boston for a two-day client forum – bringing together industry experts, Litle employees, and our merchants – to explore topics affecting the payments industry.  The event provides education and networking opportunities and attende.... Read More

The Marketplace Fairness Act (aka the “Internet Tax”) is making headlines. On May 6, the U.S. Senate passed the legislation, but before the Act can become law it moves to the U.S. House of Representatives for further debate.  What does it mean for merchants and consumers if more ecommerce transactions are subject to state and local taxes? Listen to our interview with Payments Evangelist Tom Pouliot as we discuss the Act’s history, influencing factors, and poten.... Read More

A few months ago, I received a star-struck text message – Ken Griffey, Jr. had just played through my contact’s round of golf. Aware of my limited baseball knowledge, I consulted the omniscient Wikipedia to formulate an appropriate response. Luckily, you don’t have to be a baseball fan to understand that Ken Griffey, Jr. was the man.  A 13-time All-Star with 630 home runs and 10 Gold Glove Awards, he is counted among an exclusive group known as 5-tool players .... Read More

According to Forrester Research and a breakdown of the forecast from Mashable, “Ecommerce,  which generated $231 billion in sales for U.S. retailers last year, is expected to increase 13% to $262 billion this year.”  From near nothing a decade ago, it is nice to see ecommerce start to hit its potential.  It is certainly becoming the preferred method of shopping for the on-the-go consumer. Beyond consumers embracing this mode of shopping – they&rsquo.... Read More